For about a week now, I haven’t been able to send emails to my wife, Melanie. We’re both using the same email addresses we’ve used for at least a couple of years, so nothing’s changed on our end. It finally annoyed me enough to try to do something about it today.
I logged into my wife’s Comcast account (yes, she allowed me to do this) and started a chat with a rep at Comcast. I snipped out the text of the chat session and it’s below. In the chat, I’m Melanie. I haven’t fixed any of my typos or “Roselyn”‘s, but I did blur out my wife’s email address and the email subject.
I didn’t find the chat all that comforting or knowledgeable. I know this is just one little issue for a giant company. But it’s an instance where Melanie’s husband is considered guilty before he is considered innocent.
The link that “Roselyn” sent Melanie to is http://www.comcastsupport.com/Forms/NET/blockedprovider.asp. This is a page where an email provider or administrator would report a blocked IP to Comcast. It’s not a very intuitive form (do you *really* know the IP address of your outbound email server?) and it seems like a shunting of the problem.
I filled out the form, but I’m not very hopeful about a positive outcome anytime soon. In the meantime, I have to send my wife emails from another account, being careful not to reply directly when she emails me. (It takes about 4-5 hours before my email bounces back and I realize I made the mistake.)
As the real Melanie just said in an email to me (which I can’t reply to), “It’s just ridiculous that in this day and age they can’t figure this out real time.” Yup, I agree.