Collecting Souls: Knowing Your Social Media Strategy – Part One

Around the time that my wife was pregnant with our son, I got very into genealogy. Suddenly it seemed very important to understand my backstory, and then my wife’s backstory, and even the backstory of any friends who were silly enough to mention a possibly famous ancestor to me. Since I’m a computer guy, I…

What Should Microsoft Do for the SharePoint Community – My Opinions

This post was cross-posted on NothingButSharePoint.com on 23 November, 2010. As with so many things these days, this post started off in a conversation on Twitter. Eric Ligman, Microsoft Global Partner Experience Lead, tweeted a question: “What would you like to see from #Microsoft from a social networking/community perspective? #socialmedia #mspartner“. Here’s the conversation from…

Microsoft Experience Center (MEC) Visit Last Month

Boy, I feel sort of ungrateful for not having blogged about this already. Last month, the good folks at Microsoft invited me to New York City to participate in an afternoon session to “showcase the end-to-end value proposition across the information worker (IW) solution set. In a nutshell, this will be a half day summit…

Really Liking LastPass: Evidence that Social Media and Great Customer Service Make All the Difference

In a post about a week and a half ago entitled Judging a Company in the Age of Social Media, I talked about a product called LastPass that I had been trying out.  I had been having problems with it, and I tweeted about it.  Not a minute had gone by (literally) when I got a…