Fix for Adobe Reader Crashes When Printing

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This is a silly one, but I’ve run into it on two machines now. You’d think with all the updates Adobe forces you to load, one would have fixed this automatically.

If you try to print a PDF file in Windows 7 with Adobe Reader X and the application crashes, there’s a fix. Navigate to this page and follow the instructions. For posterity, I’m copying the contents below.

Note: I’ve found that the suggested restart is unnecessary.


PDF won’t print | Reader 10.1.2 | Windows

Reader crashes or hangs when printing

(Windows only) When trying to print, if Reader 10.1.2 crashes, hangs, or nothing happens, please install the patch per the instructions below.

Not your symptoms? If the printer light blinks, prints only odd or even pages, or asks you to load paper, see Printer defaults to both sides | Reader, Acrobat 10.1.2.

Install patch for Reader 10.1.2 (Windows only)
  1. Log in to your Windows computer as an Administrator.
  2. Click the following link to download the patch file: AdobeReaderPatch10.1.2_cpsid_92870.zip.
  3. When prompted “Do you want to open or save this file?”, click Open.
  4. Extract the file (also know as ‘unzipping’). The option location varies depending on your operating system and the utility.
  5. Double-click the file “AdobeReaderPatch10.1.2_cpsid_92870.exe” to begin the update.
  6. When a prompt notifies you that the update is complete, restart your computer.
Install patch for Reader 10.1.2 in silent mode (Windows only)
  1. Log in to your Windows computer as an Administrator.
  2. Click the following link to download the patch file: AdobeReaderPatch10.1.2_cpsid_92870.zip
  3. When prompted “Do you want to open or save this file?”, click Open.
  4. Extract the file.
  5. Open the command prompt ‘As Administrator’.
  6. Type the path to the patch file executable, and add the -silent flag on the command line. For example:

  1. Silent mode supresses all dialog boxes so you do not get a message indicating that the update is complete. The executable posts a log file “AcroPatchApplication1012.log” in the temp directory (%temp%).
  2. When the update is complete, restart the computer.