Fix for Adobe Reader Crashes When Printing

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This is a silly one, but I’ve run into it on two machines now. You’d think with all the updates Adobe forces you to load, one would have fixed this automatically.

If you try to print a PDF file in Windows 7 with Adobe Reader X and the application crashes, there’s a fix. Navigate to this page and follow the instructions. For posterity, I’m copying the contents below.

Note: I’ve found that the suggested restart is unnecessary.


PDF won’t print | Reader 10.1.2 | Windows

Reader crashes or hangs when printing

(Windows only) When trying to print, if Reader 10.1.2 crashes, hangs, or nothing happens, please install the patch per the instructions below.

Not your symptoms? If the printer light blinks, prints only odd or even pages, or asks you to load paper, see Printer defaults to both sides | Reader, Acrobat 10.1.2.

Install patch for Reader 10.1.2 (Windows only)
  1. Log in to your Windows computer as an Administrator.
  2. Click the following link to download the patch file: AdobeReaderPatch10.1.2_cpsid_92870.zip.
  3. When prompted “Do you want to open or save this file?”, click Open.
  4. Extract the file (also know as ‘unzipping’). The option location varies depending on your operating system and the utility.
  5. Double-click the file “AdobeReaderPatch10.1.2_cpsid_92870.exe” to begin the update.
  6. When a prompt notifies you that the update is complete, restart your computer.
Install patch for Reader 10.1.2 in silent mode (Windows only)
  1. Log in to your Windows computer as an Administrator.
  2. Click the following link to download the patch file: AdobeReaderPatch10.1.2_cpsid_92870.zip
  3. When prompted “Do you want to open or save this file?”, click Open.
  4. Extract the file.
  5. Open the command prompt ‘As Administrator’.
  6. Type the path to the patch file executable, and add the -silent flag on the command line. For example:

  1. Silent mode supresses all dialog boxes so you do not get a message indicating that the update is complete. The executable posts a log file “AcroPatchApplication1012.log” in the temp directory (%temp%).
  2. When the update is complete, restart the computer.

PDF iFilters – Which Is Right For You?

I’ve written about iFilters a little beforeAs defined by Wikipedia,

IFilters are plugins that allow the Windows Indexing Service and the newer Windows Desktop Search to index different various file formats so that they become searchable. Without an appropriate IFilter, contents of a file cannot be indexed.

Surprisingly, for a long time the only 64 bit PDF iFilter which was available was from an outfit called Foxit Software rather than Adobe.  However, last December, Adobe released their own version.

Both do the trick, of course, but your mileage may vary.  Jie Li did a performance comparison between the two (Deb Haldar did the same for the 32 bit versions earlier) and found that the Foxit iFilter was about 5x faster than the Adobe version with his set of PDF documents.  The Foxit iFilter now costs about $329 per dual core server, while the Adobe one is free.  So you should consider what your environment contains and what you’d like to spend.

I would suggest trying both iFilters in a test environment that has a corpus of documents similar to your production environment (an exact copy would be best) and see which works better for you, then decide.  Different document contents, a mix of languages, etc. can change the performance profiles of indexing, so you’d make a better decision based on testing with your own content.

Be sure to follow the installation instructions from start to finish, as there are a few “manual” steps required to update the registry on the server, register the document icon, and such, depending on which iFilter you choose.

iFilters for SharePoint Search

Once you have your SharePoint server up and running and begin to build up a corpus of content, you may find that certain documents aren’t turning up in searches.  This may be due to not having the appropriate iFilters installed.  From the Wikipedia entry:

IFilters are plugins that allow the Windows Indexing Service and the newer Windows Desktop Search to index different various file formats so that they become searchable. Without an appropriate IFilter, contents of a file cannot be indexed.

Here are a few important ones.  If your organization uses a particular type of file frequently, make sure to look into the iFilter for it.  The Wikipedia article above has links to many free and for-pay iFilters.  Note that there may be different versions of iFilters for 32-bit vs. 64-bit operating systems, different file versions, etc., so be sure to get the right ones for your needs.

2007 Office System Converter: Microsoft Filter Pack – This download will install and register IFilters with the Windows Indexing Service. These IFilters are used by Microsoft Search products to index the contents of specific document formats. This Filter Pack includes IFilters for the following formats: .docx, .docm, .pptx, .pptm, .xlsx, .xlsm, .xlsb, .zip, .one, .vdx, .vsd, .vss, .vst, .vdx, .vsx, and .vtx.

Adobe PDF IFilter v6.0 or Adobe PDF iFilter 9 for 64-bit platforms – Adobe® PDF iFilter is designed for end users or administrators who wish to index Adobe PDF documents using Microsoft indexing clients. This allows the user to easily search for text within Adobe PDF documents.